What should I do if I can't connect?

If you are having trouble connecting to the VPN, there are a few simple steps you can try to resolve the issue.

Troubleshooting steps

  1. Try a different server location. Some servers may be temporarily busy or experiencing issues. Switch to another available location and try again.
  2. Check your internet connection. Make sure your device is connected to Wi-Fi or mobile data before attempting to use the VPN.
  3. Restart the app. Close the app completely and reopen it, then try connecting again.
  4. Reinstall the app. If none of the above steps work, uninstall and reinstall the app from Google Play. This resets all settings and often resolves persistent connection problems.
  5. Disable battery optimization. On some Android devices, aggressive battery saving can interfere with VPN connections. Try excluding My Private VPN from battery optimization in your device settings.

If you continue to experience issues after trying all of these steps, please contact our support team for further assistance.

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