How do I cancel my subscription?
You can cancel your My Private VPN subscription at any time. There are no cancellation fees or penalties.
How to cancel
- Log in to your account at account.shieldvpn.com
- Go to Subscription settings
- Click Cancel Subscription
- Confirm your cancellation
Your VPN access will remain active until the end of your current billing period.
30-day money-back guarantee
If you’re within the first 30 days of your subscription, you’re eligible for a full refund — no questions asked. Contact our support team via live chat and the refund will be processed within 5 business days.
Reactivating your account
Changed your mind? You can reactivate your subscription at any time from your account dashboard. Your settings and preferences will be preserved.